If a Smart Card has been already issued, it must be connected to an account or a renewal application. This avoids having multiple cards issued to the same person, which leads to confusion when attempting to register for, or gain access to, an event.

Here is how this works:

• You are asked if a Smart Card has already been issued. If it was issued in India, Nepal, or Sri Lanka, answer No.
• If you answer No, the new application form will appear. See the 'Applying' help page for more information.
• If you answer Yes, you will be guided through a process to locate the existing Smart Card. Please follow the instructions exactly.
• Once you have successfully connected to the existing Smart Card, the following will happen:
• If you are connecting to your own Smart Card and it is less than five years old, your virtual Smart Card will be connected to your account and you will automatically see it displayed. See the 'Your Smart Card' help page for more information.
• If your Smart Card is more than five years old or you are preparing an application for someone else, the renewal application form will appear. The site will populate the form with information from the previous application. See the 'Applying' help page for more information.
  • You can view your virtual Smart Card at any time once it is connected to your account by choosing View Your Smart Card from the "Do Something Else" drop-down.
• If the site is unable to connect to the existing Smart Card, please use the "Do Something Else" drop-down and select Contact Us to request assistance from the Smart Card Help Desk. IMPORTANT! DO NOT GO BACK AND CHANGE THE ANSWER TO NO.